Important Announcement – New Management Company Effective December 1, 2025 

Dear Carlton Homeowners,

We’re pleased to announce that Access Management Group will officially assume management of The Carlton at Hamilton Mill beginning December 1, 2025.

As many of you know, MRG Management was selected during a time when our community was in “emergency mode” and needed immediate stabilization and oversight. We are deeply appreciative of their service and partnership during that period. However, Carlton at Hamilton Mill is now in a stronger, more organized position, and the Board felt it was the right time to transition to a management company that will help us continue to grow and refine operations moving forward.

The Board conducted a thorough vetting and bidding process, interviewing several reputable companies before selecting Access Management Group. We are confident that Access is the best fit for our community—offering exceptional communication, technology, and hands-on support that align with the Board’s long-term goals.

Please review the important transition details below:

• Payments:
  • Your November 1st assessment will be your final payment made through MRG.
  • After November 1st, please disable any existing auto-payments through the MRG homeowner portal to avoid duplicate payments. 
  • Beginning December 1st, all payments will be made through Access Management Group.
• Work Orders:
  • For emergency work orders between now and November 30, please continue to contact MRG. 
    Kevin Carlisle (Property Manager)
    Email: [email protected]
    Phone: (470) 545- 4781
  • For non-emergency work orders, please wait until December 1 to submit them to Access.
• ACC Requests: Please pause all new ACC requests until December 1. Access Management Group will provide guidance on how to submit requests going forward.
• Next Steps: You will soon receive an email and/or letter from Access Management Group with instructions on how to:
  • Set up your new homeowner portal
  • Make payments
  • Submit work orders and ACC requests

The Board appreciates your continued support and cooperation during this transition. We’re confident this change will bring an even higher level of service and communication to our community.

Warm regards,
The Carlton at Hamilton Mill Board of Directors