Frequently Asked Questions
1) I'm new to the neighborhood and need Homeowner and/or Tenant Information such as Community Bylaws/Covenants and instructions on setting up my access to the community gate, who do I contact?
Please visit our "Important Documents" to view Bylaws/Covenants. For gate access, please contact our Property Manager (Lee Jackson) at Access Management Group.
2) What amenities are included in the $375 monthly assessment?
Amenities included in the $375 monthly assessment are as follows:
Privacy Gated Entrance
Water
Pool, Tennis Courts, Fitness Room
Landscaping
Roof & Gutter Maintenance (Homeowners are responsible for all other exterior surfaces)
Termite Control
3) How is my $375 monthly assessment spent?
For privacy reasons, our full financials are not shared on this public website. To download a copy of the community's current financials, please login to your homeowner portal OR contact our Property Manager (Lee Jackson) at Access Management Group.
4) I need to report a maintenance issue, who do I contact?
Please keep in mind that the HOA is not responsible for all maintenance issues. For a breakdown of homeowner responsibilities versus HOA responsibilities, please visit our "Important Documents" link to view our Bylaws/Covenants.
To submit a maintenance request that is the responsibility of the HOA, you MUST generate and submit a Maintenance Request via the homeowner portal. Maintenance Requests and Work orders will not be accepted via email.
https://portal.accessmgt.com/login
5) The gate is not working/malfunctioning, what do I do?
To report gate issues, please contact our Property Manager (Kevin Carlisle) at MRG Community Association Management.
6) When my guests visit, my phone number either does not work for the call box OR it does work but I can't open the gate from my phone, who do I contact?
To report gate issues, please contact our Property Manager (Lee Jackson) at Access Management Group.
7) I have storm damage to my home from a recent storm, who do I contact?
Please be mindful homeowners are responsible for all exterior maintenance, excluding roofs and gutters. If your roof or gutters sustained storm damage, the HOA is responsible. Please contact Access Management Group immediately to report any storm damage to your home. Please document storm damage as best you can with pictures. To report storm damage, please contact our Property Manager (Lee Jackson) at Access Management Group.
8) I have an emergency/after hours maintenance request, who do I contact?
For emergencies, please contact our Property Manager (Lee Jackson) at Access Management Group. During after hours there will be an option for you to leave a message with the "on call" staff member. Please proceed to leave a message, you should receive a call back shortly.
9) Why is no parking permitted in the streets of our community?
The streets in Carlton at Hamilton Mill are more narrow than the average community. If two cars park just right in the street, emergency vehicles are not able to pass through in the event of a medical emergency, fire, etc... For this reason, parking in the streets is strictly prohibited at any time for any reason. Failure to follow the rule may result in a $150 parking fine per violation.
10) I would like to rent the Community Clubhouse, who do I contact?
The clubhouse is currently not being rented at this time due to a variety of factors. The Board is currently discussing the best options. Stay tuned for an update soon!
11) I would like to perform a modification to the outside of my home, how do I get approval for this?
Please visit our "Important Documents" Page to download a Modification Request Form.
12) I would like to install a satellite dish, who do I contact?
You should contact your local service provider for satellite dish install. Please be mindful that installation of satellite dishes on roofs or sides of buildings is strictly prohibited. The only suitable place for a satellite dish to be installed is on a pole in the ground.
13) I need to pay my monthly assessment ($375), where do I go to pay online/setup my payment?
Please visit the page below to pay and/or sign up for online payments:
https://portal.accessmgt.com/login
Please visit our "Important Documents" to view Bylaws/Covenants. For gate access, please contact our Property Manager (Lee Jackson) at Access Management Group.
2) What amenities are included in the $375 monthly assessment?
Amenities included in the $375 monthly assessment are as follows:
Privacy Gated Entrance
Water
Pool, Tennis Courts, Fitness Room
Landscaping
Roof & Gutter Maintenance (Homeowners are responsible for all other exterior surfaces)
Termite Control
3) How is my $375 monthly assessment spent?
For privacy reasons, our full financials are not shared on this public website. To download a copy of the community's current financials, please login to your homeowner portal OR contact our Property Manager (Lee Jackson) at Access Management Group.
4) I need to report a maintenance issue, who do I contact?
Please keep in mind that the HOA is not responsible for all maintenance issues. For a breakdown of homeowner responsibilities versus HOA responsibilities, please visit our "Important Documents" link to view our Bylaws/Covenants.
To submit a maintenance request that is the responsibility of the HOA, you MUST generate and submit a Maintenance Request via the homeowner portal. Maintenance Requests and Work orders will not be accepted via email.
https://portal.accessmgt.com/login
5) The gate is not working/malfunctioning, what do I do?
To report gate issues, please contact our Property Manager (Kevin Carlisle) at MRG Community Association Management.
6) When my guests visit, my phone number either does not work for the call box OR it does work but I can't open the gate from my phone, who do I contact?
To report gate issues, please contact our Property Manager (Lee Jackson) at Access Management Group.
7) I have storm damage to my home from a recent storm, who do I contact?
Please be mindful homeowners are responsible for all exterior maintenance, excluding roofs and gutters. If your roof or gutters sustained storm damage, the HOA is responsible. Please contact Access Management Group immediately to report any storm damage to your home. Please document storm damage as best you can with pictures. To report storm damage, please contact our Property Manager (Lee Jackson) at Access Management Group.
8) I have an emergency/after hours maintenance request, who do I contact?
For emergencies, please contact our Property Manager (Lee Jackson) at Access Management Group. During after hours there will be an option for you to leave a message with the "on call" staff member. Please proceed to leave a message, you should receive a call back shortly.
9) Why is no parking permitted in the streets of our community?
The streets in Carlton at Hamilton Mill are more narrow than the average community. If two cars park just right in the street, emergency vehicles are not able to pass through in the event of a medical emergency, fire, etc... For this reason, parking in the streets is strictly prohibited at any time for any reason. Failure to follow the rule may result in a $150 parking fine per violation.
10) I would like to rent the Community Clubhouse, who do I contact?
The clubhouse is currently not being rented at this time due to a variety of factors. The Board is currently discussing the best options. Stay tuned for an update soon!
11) I would like to perform a modification to the outside of my home, how do I get approval for this?
Please visit our "Important Documents" Page to download a Modification Request Form.
12) I would like to install a satellite dish, who do I contact?
You should contact your local service provider for satellite dish install. Please be mindful that installation of satellite dishes on roofs or sides of buildings is strictly prohibited. The only suitable place for a satellite dish to be installed is on a pole in the ground.
13) I need to pay my monthly assessment ($375), where do I go to pay online/setup my payment?
Please visit the page below to pay and/or sign up for online payments:
https://portal.accessmgt.com/login